FAQs

What makes kurlywurly.store unique?

We offer handcrafted, customizable fashion accessories made by talented women artisans from rural areas. Each piece is unique and tells a story of empowerment.

 

Are the products truly handmade?

Yes, all our products are meticulously handcrafted. Due to this, slight variations may occur, adding to their charm and individuality.

 

How long does it take to dispatch my order?

Since our items are handmade and sometimes customized, it typically takes 3 to 7 business days to dispatch your order.

 

What shipping method do you use?

We use India Post to ensure safe and reliable delivery.

 

Do you offer international shipping?

Yes, we ship internationally. However, customers are responsible for any customs duties, taxes, or fees.

 

Do you offer Cash on Delivery (COD)?

No, we currently do not offer COD as a payment option.

 

What payment methods do you accept?

We accept [List accepted payment methods - e.g., credit cards, debit cards, PayPal] through our secure payment gateway.

 

Can I return a product if I don't like it?

Due to the handcrafted nature of our products, we do not accept returns for reasons of personal preference or change of mind.

 

What if my product arrives damaged or defective?

 

If you receive a damaged or defective product, please contact us immediately with a clear unboxing video. We will process a replacement or refund upon verification.   

 

Why do you require an unboxing video for returns?

The unboxing video helps us verify the condition of the product upon arrival and ensures a fair and transparent return process.

 

How do I care for my handcrafted accessories?

Care instructions vary depending on the materials used. Please refer to the product description or contact us for specific care advice.   

 

How does kurlywurly.store support women artisans?

We provide fair wages and a share of the sales to our artisans, empowering them to achieve financial independence and improve their livelihoods.

 

Can I customize an accessory?

Some of our items can be customized. Please contact us to discuss your customization requests.

 

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

 

How can I contact kurlywurly.store?

You can contact us via email at info.kurlywurly@gmail.com, via Whatsapp on 9098034761 and on our 'Contact Us' Page. We are happy to assist you with any questions or concerns.